Insights
Perspective on leadership, communication, and the decisions that shape outcomes.
Words Matter. Obviously.
Most communication failures aren’t malicious. They’re unconscious.
Poor Communication Costs U.S. Businesses Up to $2 Trillion a Year
Communication cascades succeed or fail on the backs of people leaders.
Crisis Triage: The First 3 Moves
Stability is established in the minutes immediately after a crisis - not weeks later.
The Adage Holds - Meet People Where They Are
In communications, as in life, context matters.